Ep #5: The Human Advantage: How Exceptional Client Care and Service Trumps Technology with Ralph Ciancio

Technology has changed every industry on the planet, most for the better, however real estate professionals may argue otherwise. My next guest on The Richard Robbins Show is a 13-year veteran in a highly competitive North Toronto market, a family man, team leader, and someone I consider to be on the forefront of outstanding customer service. His viewpoint on competing against technology in the real estate industry, “Real estate is as much, if not more, about the relationship, than it is about the process.”

Ralph Ciancio, Team Leader of The Helping You Move Team, believes that no amount of technology will ever beat exceptional client care and service. His business approach is unapologetically human; using honesty, transparency, and professional judgement to wow his clients and provide a service no piece of tech ever could.

Ralph’s idea of customer service goes far beyond the standard. “I wanted to help limitlessly. I get driven by that. Without logic, without limitations at all,” Ralph says, adding that, “We have a no contract, contract policy. Contracts in general work as a safety net for the service provider, not the service receiver.” It’s this type of altruistic perspective that makes Ralph and his team so successful. His credence is one that reaches beyond real estate and could should be adopted by any sales professional. This interview is filled with ideas, insight, and inspiration – I hope you enjoy!

Listen to the Full Episode:

What You’ll Learn In Today’s Episode

  • Techniques and practices that will elevate your customers’ experience.
  • Why picking a philosophy and sticking to it will change your life.
  • How to preemptively solve problems and anticipate pain points for your clients.
  • How exceptional client care will outweigh any new real estate technology.
  • Why practising ‘being a buyer’ will improve your sales techniques and make you appreciate the art of sales.
  • Learn valuable open house techniques to generate advocates and future clients.
  • How to separate yourself from other real estate teams and set the standard of excellence.

Ideas Worth Sharing

Real estate is as much, if not more, about the relationship, than it is about the process. - @RalphCiancio @remax Click To Tweet Real estate is a macro economic process, with micro economic results. - @RalphCiancio @remax Click To Tweet When you have two commodities, price comes down. You need to de-commoditize yourself, you need to differentiate. - @RalphCiancio @remax Click To Tweet

Resources in Today’s Episode

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