Ep #86: Cutting-Edge Client Care: 100+ Deals as a Single Agent with Michael Waddell

My next guest on The Richard Robbins Show is someone who is using their success in real estate to create opportunities for his family that he didn’t have growing up. His 111 deals as a single agent in 2022 are a testament to how this industry can provide life-changing possibilities.

Michael Waddell, an Edmonton native, has been working in real estate for only 8 years but his working life began when he was much younger. Michael tells me that he started working at 14 years old to help pay for rent. He was raised by a single mother who suffered from alcohol addiction and life wasn’t easy, “My mom always did the best that she could [but] there was always a ton of struggle.”

He knew that he wanted a better life for his family and that led him to real estate.

After hiring his virtual assistant and creating systems for his business, he helped 111 people buy and sell real estate in 2022. Michael tells me, though, that getting to this point wasn’t an easy process.

“I was anti-assistant,” he told me. Michael explained why. “I never had money growing up so I always held it super tight. So once I understood it as an investment rather than an expense, I think that’s when my mind shifted.”

In 2022, Michael had 85% of his business come from repeat and referral. He says that “Rather than being a transactional realtor, I’ve tried to focus on being a relationship realtor.”

In the 86th episode of The Richard Robbins Show, Michael shares his client care process that led to an 85% referral rate. Michael shares his thoughts on when it’s time to hire an assistant, why having systems for your business is essential for freedom and he tells us about his troubled upbringing that led him to where he is today.

Listen to the Full Episode:

What You’ll Learn In Today’s Episode

  • How to create a 5-star client experience your clients will brag about.
  • The importance of repeat and referral in your business model.
  • How to slowly grow a team to help alleviate pressure and gain more freedom.
  • How efficiency and profitability go hand-in-hand.
  • Michael’s full-day schedule.
  • How to take proper time off.
  • How to properly attend to your Lifetime Referral System.
  • Tips for distinguishing between your A clients and B clients.
  • The importance of checklists and implementing systems into your business.

Ideas Worth Sharing

I want people bragging about me behind my back. I always think about how I can get them to talk about me, without my asking them to. Michael Waddell @richardlrobbins Click To Tweet I always thought I could do it better myself. I didn’t want to spend the money on an assistant. Once I understood it as an investment rather than an expense, I think that’s when my mind shifted. Michael Waddell @richardlrobbins Click To Tweet Going back to my childhood, I never had a father. I’ve always wanted to raise my children in a way I thought I should have been raised. Michael Waddell @richardlrobbins Click To Tweet

Resources in Today’s Episode

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