service
August
9
2018
Bridging the Expectation Gap
Want more referrals and repeat business? First you need to master the Expectation Gap. What it is and how can you leverage it? Let me tell you a story… – Recently, on a speaking tour, I was picking up a rental car from the airport. When I arrived, I was informed that the car I…
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May
26
2010
The Give Factor
I would suggest that most of us begin each new year charged with excitement and filled with hope for a future that will be a little (or perhaps a lot) better than our past. Unfortunately, even with our newfound enthusiasm on January 1, many seem doomed to live lives that are almost an exact replica…
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